MAPLE HEARTH ROOM

Legal

Privacy Policy

Effective date: October 5, 2026

Introduction and Scope

This Privacy Policy explains how MAPLE HEARTH ROOM collects, uses, discloses, and protects personal information when you visit our website, make a reservation, or visit our restaurant and poker room in Edmonton, Alberta.

This policy applies to all personal information collected through the website, by phone, email, or in person. MAPLE HEARTH ROOM is a fictional establishment; this policy is provided for illustrative purposes. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Information We Collect

Reservation Information

When you make a dining or dinner-plus-poker reservation enquiry, we collect your name, contact details (phone number and email address), preferred date and time, party size, and any special requests or dietary notes.

  • This information is used solely to process and confirm your reservation.
  • We do not collect payment information through the website.
  • Reservation details are stored securely and retained only as long as necessary.

Website Usage Data

We automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and referring URL.

  • This data is collected through cookies and similar technologies.
  • It helps us understand how visitors use the site and improve functionality.
  • We do not use this data to identify individual visitors unless required by law.

Poker Room Information

If you visit our physical poker room, we may collect your name and government-issued identification to verify age and identity, as required by law.

  • Poker is real, physical, offline, and face-to-face.
  • We collect only the minimum information necessary for legal compliance and security.
  • Identification details are not stored digitally unless required for incident reports.

How We Use Personal Information

We use personal information to provide and improve our services, including processing reservations, responding to enquiries, ensuring the safety and security of our premises, and complying with legal obligations.

  • Reservation processing and confirmation.
  • Customer service and communication.
  • Security and fraud prevention.
  • Legal compliance (e.g., age verification for poker room).
  • Website analytics and improvement.

We do not use personal information for marketing without your consent, and we never sell personal information.

Disclosure of Personal Information

We may share personal information with trusted service providers who assist us in operating our website, processing reservations, or providing security services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Examples: website hosting, email services, reservation management.
  • We do not sell or rent personal information to third parties.
  • We may disclose information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and gather anonymous analytics data. You can control cookies through your browser settings.

  • Essential cookies are required for basic site functionality.
  • Analytics cookies help us understand site usage.
  • You can disable non-essential cookies in your browser, but some features may not work.
  • We do not use cookies for targeted advertising.

Cookie consent is managed via the site's consent banner. We do not use third-party advertising cookies.

Data Retention and Security

Retention Periods

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Reservation information is kept for 12 months after the reservation date.
  • Website analytics data is anonymized after 26 months.
  • Poker room identification records are kept as required by Alberta gaming regulations.

Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, and unauthorized access.

  • Encryption of data in transit (HTTPS).
  • Access controls and staff training.
  • Regular security reviews.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. You may also withdraw consent to certain uses of your information, subject to legal or contractual restrictions.

  • To make a request, contact us using the details in the Contact section below.
  • We will respond to requests within 30 days as required by law.
  • You may opt out of non-essential cookies at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly.

  • Material changes will be highlighted on the website.
  • Continued use of the website after changes constitutes acceptance.
  • The current version is always available on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: